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Returns

WHAT'S YOUR ONLINE RETURN POLICY?

We want you to be delighted every time you shop with www.thepallethouse.com, but as we work on the same policy of our suppliers, we will only accept returns on two conditions: Firstly, if the product arrives damaged, faulty or defective and is reported within 48 hours or secondly, if we’ve sent the wrong item.

Measure twice and buy once. In order to avoid that you buy a product that will not fit your space, we advise that you measure your space twice and make sure you have the right measurements on hand before placing your order. If you are not sure if the item will fit your space or have the perfect balance with the other furniture and items you already have, please get in touch with us. Our designer will help you to select the best furniture and accessories for your space within your budget.

Our refund policy does not cover the following situations:

  • Customer enters the wrong mailing address.
  • Customer orders the wrong item.
  • Customer orders the wrong variation of an item.
  • Customer misreads product details or specifications.
  • Customer changes their mind after an order has been processed for shipping.
  • Customer gets buyer's remorse and or wishes they'd purchased from a different vendor. 

DAMAGED ITEMS AND PRODUCT ISSUES

If an item is faulty, damaged, defective or delivered to you in error don't worry: we will do everything in our power to put things right.

If you have an issue or have received a damaged item please send us an email with your name, address and order number. Outline the issue as best you can and attach any photographs which might illustrate the damage or fault. We will try to respond as soon as possible during office hours (0900 to 1700 Monday to Fridays).

HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?

We try to process returns as quickly as possible but in any case within 14 working days from receipt. Any refund will automatically be issued to the card used in the original transaction or the Paypal account used. If we cannot offer an acceptable replacement we will automatically refund you and let you know via email.

 

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